Service Level Agreement
99.9% Uptime SLA & Performance Guarantee
Our contractual reliability commitment to store owners across Pakistan and worldwide.
1. 99.9% Cloud Availability
Nizaam guarantees that our core cloud POS infrastructure and database replication clusters will maintain a monthly uptime of at least 99.9%. We know that if a POS terminal goes down, checkout registers stop functioning.
2. Sub-Second POS Latency
Our worldwide edge nodes deliver average API response times under 150 milliseconds, ensuring barcode scanning, cart updates, and receipt generation operate without noticeable delay.
3. Support Response SLAs
- Critical (Store Checkout Down): Response within 15 minutes via priority WhatsApp.
- High (Hardware/Printer Setup): Response within 2 hours.
- Normal (General Inquiries/Billing): Response within 6 to 12 business hours.